Your AI Strategy Isn’t Failing, Your Conversations Are: Why Human Skills Determine AI Success or Failure
Monday, May 18, 2026 1:00 PM to 2:00 PM · 1 hr. (America/Los_Angeles)
Room 306AB, Level Two
Solution Session (Provider-Led Education)
Solution Session
Information
Organizations everywhere are investing heavily in artificial intelligence. Yet many of those initiatives stall before they deliver meaningful results.
The problem is rarely the technology. More often, it’s how people respond to it.
Employees hesitate to question flawed AI outputs. Managers reward speed over verification. Teams struggle to talk openly about risks, mistakes, and new expectations. When these conversations don’t happen, or don’t happen well, small issues grow quietly into costly failures.
AI adoption isn’t just a technology rollout. It’s a series of Crucial Conversations.
Leaders must help their teams speak up when something looks wrong, challenge assumptions, and work through the uncertainty that comes with any new technology. When organizations build those dialogue skills, they move faster, make better decisions, and capture far more value from their AI investments.
The organizations that succeed with AI won’t just deploy smarter technology. They’ll build cultures where people speak up, challenge ideas, and adapt quickly when new information emerges.
In the age of AI, dialogue isn’t a soft skill, it’s an execution capability.
The problem is rarely the technology. More often, it’s how people respond to it.
Employees hesitate to question flawed AI outputs. Managers reward speed over verification. Teams struggle to talk openly about risks, mistakes, and new expectations. When these conversations don’t happen, or don’t happen well, small issues grow quietly into costly failures.
AI adoption isn’t just a technology rollout. It’s a series of Crucial Conversations.
Leaders must help their teams speak up when something looks wrong, challenge assumptions, and work through the uncertainty that comes with any new technology. When organizations build those dialogue skills, they move faster, make better decisions, and capture far more value from their AI investments.
The organizations that succeed with AI won’t just deploy smarter technology. They’ll build cultures where people speak up, challenge ideas, and adapt quickly when new information emerges.
In the age of AI, dialogue isn’t a soft skill, it’s an execution capability.
Learning Objective 1:
Identify the conversations that determine whether AI initiatives succeed or fail.
Learning Objective 2:
Create safety for people to surface risks, errors, and ethical concerns.
Learning Objective 3:
Speak candidly and respectfully when the stakes are high and opinions differ.
Format
In-Person
Schedule-At-A-Glance
Solution Sessions
