The Silent Skills Gap: The Missed Conversation Cues That Undermine Performance and How AI Helps Teams Practice Them
Sunday, May 17, 2026 1:30 PM to 2:30 PM · 1 hr. (America/Los_Angeles)
Room 306AB, Level Two
Solution Session (Provider-Led Education)
Solution Session
Information
Conversations are not only about spoken words. Tone, facial expressions, and body signals shape how messages are interpreted. When emotional cues are missed, deals stall, feedback fails, and teams misalign. As more communication happens through screens—and younger generations enter the workforce without traditional office experience—these skills are harder to develop.
In this session, Chen Zhang and Gregor Hofer explore how missed signals affect business outcomes and why role play is essential for building stronger conversational skills.
In this session, Chen Zhang and Gregor Hofer explore how missed signals affect business outcomes and why role play is essential for building stronger conversational skills.
Learning Objective 1:
Identify nonverbal communication cues—such as tone, facial expression, and body language—that influence how messages are interpreted.
Learning Objective 2:
Understand how missed emotional and conversational signals impact trust, decision-making, and business performance.
Learning Objective 3:
How to apply AI-powered role-play techniques to help teams practice conversations and build real-world communication readiness.
Format
In-Person
Schedule-At-A-Glance
Solution Sessions
