After the Course Ends: Closing the Competency Gap with AI-Powered Knowledge
Wednesday, May 20, 2026 10:00 AM to 11:00 AM · 1 hr. (America/Los_Angeles)
Room 303AB, Level Two
Solution Session (Provider-Led Education)
Vendor Solutions
Information
For most organizations, the moment training ends is the moment visibility ends. Employees move from structured learning into the reality of live customer interactions, complex decisions, and high-stakes moments where L&D has less infrastructure to support them. The result is a competency gap that completion rates never capture and performance reviews surface too late.
This session draws on insights and implementation data from Fortune 500 deployments to make the case that closing the competency gap requires more than better courses. It requires a knowledge layer that captures and structures expertise from across the organization, delivers instant answers at the time of need, and guides employees through complex actions in real time. gives L&D leaders the analytics to see where the real gaps live long after the course has closed.
L&D leaders will walk away with a real, tangible framework to see and tackle where the gaps live long after the course has closed, including:
How to provide real measurement around the competency gap.
How to capture and scale subject matter expertise across your entire organization.
How to beat the forgetting curve once and for all with in-the-moment knowledge support.
And most importantly, how to accelerate speed to competency 50%.
This session draws on insights and implementation data from Fortune 500 deployments to make the case that closing the competency gap requires more than better courses. It requires a knowledge layer that captures and structures expertise from across the organization, delivers instant answers at the time of need, and guides employees through complex actions in real time. gives L&D leaders the analytics to see where the real gaps live long after the course has closed.
L&D leaders will walk away with a real, tangible framework to see and tackle where the gaps live long after the course has closed, including:
How to provide real measurement around the competency gap.
How to capture and scale subject matter expertise across your entire organization.
How to beat the forgetting curve once and for all with in-the-moment knowledge support.
And most importantly, how to accelerate speed to competency 50%.
AI Translation & Summary (Registration Required to View)
Complete Session & Speaker Evaluation
Learning Objective 1:
Identify the structural gap between training completion and sustained on-the-job competency and articulate why traditional L&D measurement misses it.
Learning Objective 2:
Apply a knowledge layer framework to capture, structure, and deliver subject matter expertise at the moment of employee need.
Learning Objective 3:
Define the key metrics and analytics capabilities required to measure competency gaps after the course has closed.
Session Format
In-Person
Schedule-At-A-Glance
Solution Sessions
Specialty
AI
Translation Available
AI Translation & Summary
